Quality Assurance Policy

At Life In Gray Studio, we are committed to providing beautifully crafted, high-quality stationery that meets the highest standards of design, material, and functionality. Before any product is shipped, it undergoes a strict quality control process to ensure that it meets our standards for craftsmanship and presentation.
We take pride in our work and inspect every item before dispatch. However, if you receive a defective or damaged item, we are here to help make it right.

Return & Refund Policy

Refunds

• Refunds are accepted within 24 hours of purchase.

• To initiate a refund, please email us at lifeingraystudio@gmail.com within 24 hours of your purchase with:

  • Your order number

  • Reason for the refund

  • Proof of purchase (receipt or confirmation email)
     

Refunds requested after 24 hours from the time of purchase will not be processed.
Returns are handled on a case-by-case basis. We understand that issues may arise, and we aim to resolve them with fairness and care.

To request a return:

1. Contact us at lifeingraystudio@gmail.com within 7 days of receiving your order.

2. Include the following in your message:

   • Your order number

   • Description of the issue

   • Clear images of the item(s) in question
      

Once reviewed, we will determine whether a return is applicable and provide further instructions. Items must be unused, in original condition and packaging to be eligible.
Please note:

• Shipping fees are non-refundable.

• Customers are responsible for return shipping unless the return is due to our error or a defective item.
   

Non-Returnable Items
Certain items are not eligible for return or refund:

• Custom or personalized orders

• Digital downloads

• Items marked as final sale
   

Contact Us
For any questions or concerns regarding your order, please contact us at:
 Email: lifeingraystudio@gmail.com

We appreciate your support and understanding and look forward to bringing beauty and intention to your workspace.